CUSTOMER SURVEY

Personal Details (Optional)

Customer Name
Company Name
Moved From
Moved To
Date of Pickup
Date of Delivery
 

1. Had you heard of Hannan – Australia’s Removalist before your relocation?
Yes
No
 

2. Did you receive a timely response to your initial enquiry?
Yes
No
 

3. Did our sales team provide you with enough information regarding the process of your interstate removal and the services we provide?
Yes
No
 

4. How did you find our service in regards to Insurance/Hannan’s Guarantee?
Below Average
Average
Above Average
Excellent
 

5. Does our written quote and confirmation letter provide enough information?
Yes
No
 

6. How did you find our pre-packing service which includes packing materials, protection procedures and our professional staff?
Below Average
Average
Above Average
Excellent
 

7. How did you find our uplift (pickup) service?
Below Average
Average
Above Average
Excellent
 

8. How did you find our delivery service?
Below Average
Average
Above Average
Excellent
 

9. How did you find the necessary paperwork on uplift/delivery?
Below Average
Average
Above Average
Excellent
 

10. Would you recommend our service to other people?
Yes
No
 

11. Do you have any additional comments that you might like to make that maybe of assistance to us?
 
 

12. Do you wish to compliment any of our staff in particular for outstanding service?